![]() ![]() I tried to record audio but was soon noticed by one of the three security guards there. No recording, photography, or loud conversations are allowed in this center, the signs on the wall said. We were directed to go through a security detector and store all our bags and drinks. When I walked into the reception room, six people were in the line in front of me. A security guard stood outside the door and was eager to question all passersby about why they were there. It felt weirdly secretive: there was no sign on the exterior signifying what it was. The center is on the first floor of an office building unrelated to Tencent, yet only a few miles away from the company headquarters. I arrived at the customer service center on a humid April day. After months of communications with Tencent and formal complaints that went nowhere, he finally got his account back thanks to his visit. ![]() Like me, he’d had his QQ account suspended. ![]() In January, a 16-year-old Chinese teen went viral after he traveled over 800 miles by himself to the Tencent customer service center. If you are willing to travel to Shenzhen, you can meet with a representative in person to make your case. Tencent offers a physical center as a last resort. Dealing with customer service can always be frustrating: long wait times, boilerplate responses, and unhelpful representatives are the norm. ![]()
0 Comments
Leave a Reply. |